Skip to content Skip to footer
0 items - £0.00 0
Totally English For Kids
0 items - £0.00 0
Totally English For Kids

Terms and Conditions

Close

Effective Date: 12th April 2026
Last Updated: 17th February 2026

These Terms and Conditions (“Terms”) govern your use of the Totally English for Kids website, platform, and services (“Services”).

By registering for or using our Services, you agree to be legally bound by these Terms. If you do not agree, please do not use our Services.

1. About Us

Totally English for Kids (“we”, “us”, “our”) is an online English learning platform based in the United Kingdom.

Registered Business Name: Sylvia Vaness – TEFK, (aka Totally English For Kids)
Registered Address: 5 Brayford Square, London, E1 0SG, UK
Email: enilno.sdikrofhsilgneyllatotobfsctd-80ae1b@aivlys

 

2. Eligibility and Parental Consent

Our Services are designed for children under 18 years of age.

    • Accounts must be created by a parent or legal guardian aged 18 or over.

    • By registering, you confirm that you are the child’s parent or legal guardian.

    • Children may only access the Services under parental supervision.

    • We do not knowingly enter into contracts directly with children.

Under UK data protection law, children under 13 require verified parental consent for online services.\

 

3. Account Registration

When creating an account, you agree to:

    • Provide accurate and complete information.

    • Keep login details secure and confidential.

    • Notify us immediately of any unauthorised use.

    • Accept responsibility for all activity under your account.

We reserve the right to suspend or terminate accounts that breach these Terms.

 

4. Services Provided

Totally English for Kids provides:

    • Online English lessons

    • Live virtual classes

    • Pre-recorded educational content

    • Downloadable worksheets and learning materials

We reserve the right to modify or withdraw Services where reasonably necessary.

 

5. Fees and Payment

Where Services require payment:

    • All prices are displayed in GBP (£).

    • Payments must be made through our secure payment providers.

    • Subscriptions may renew automatically unless cancelled before the renewal date.

    • You will be informed of renewal terms at the time of purchase.

Consumer Rights

Under the Consumer Contracts Regulations 2013:

    • You have a 14-day cooling-off period for digital services purchased online.

    • If you request immediate access to digital content, you may waive your right to cancel once the service has begun.

Refund policies are detailed separately on our website.

 

6. Acceptable Use

You agree not to:

    • Use the platform for unlawful purposes.

    • Upload or share inappropriate, harmful, or offensive content.

    • Record or distribute live lessons without permission.

    • Attempt to interfere with platform security.

    • Share your account access with others.

We may suspend access for breaches of this clause.

 

7. Safeguarding and Behaviour

We are committed to providing a safe learning environment.

    • Children must behave respectfully during live sessions.

    • Parents are responsible for supervising children during sessions.

  • We reserve the right to remove participants who behave inappropriately.
 

8. Intellectual Property

All materials provided through Totally English for Kids, including:

    • Videos

    • Worksheets

    • Lesson plans

    • Branding

    • Logos

    • Course content

are protected by UK copyright and intellectual property laws.

You may not copy, reproduce, distribute, or modify content without written permission.

 

9. Privacy and Data Protection

We comply with:

    • UK GDPR

    • Data Protection Act 2018

We collect and process personal data in accordance with our Privacy Policy.

Parents may:

    • Request access to their child’s data

    • Request correction or deletion

    • Withdraw consent at any time

Please review our Privacy Policy for full details.

 

10. Limitation of Liability

Nothing in these Terms limits liability for:

    • Death or personal injury caused by negligence

    • Fraud or fraudulent misrepresentation

    • Any liability that cannot be excluded under UK law

To the extent permitted by law:

    • We are not liable for indirect or consequential losses.

  • Our total liability shall not exceed the total amount paid by you in the previous 12 months.
 

11. Service Availability

We aim to ensure uninterrupted access but do not guarantee:

    • Continuous availability

    • Error-free performance

    • Compatibility with all devices

We may suspend the platform for maintenance or updates.

 

12. Termination

You may cancel your account at any time.

We may suspend or terminate accounts where:

    • These Terms are breached

    • Payment is not received

    • There is misuse of the platform

Access to paid Services may cease immediately upon termination.

 

13. Changes to These Terms

We may update these Terms periodically.

If changes are significant, we will provide notice. Continued use of the Services indicates acceptance of updated Terms.

 

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you reside in Scotland or Northern Ireland, you may bring proceedings in your local courts.

 

15. Contact Us

Totally English for Kids
Email: enilno.sdikrofhsilgneyllatotobfsctd-5f3bf3@aivlys

Address: 5 Brayford Square, London E1 0SG, UK

 

Refund and Cancellation Policy

This Refund and Cancellation Policy explains your rights and our obligations in relation to purchases made through Totally English for Kids (“we”, “us”, “our”).

This policy is written in accordance with:

  • Consumer Rights Act 2015
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • UK GDPR and Data Protection Act 2018
  1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your purchase within 14 days without giving a reason.

The 14-day cancellation period begins:

  • For subscriptions: the day after your contract is formed (the date of purchase).
  • For digital content: the day after purchase.
  • For live classes booked on a specific date: the day after booking confirmation.

To exercise your right to cancel, you must inform us clearly (e.g. by email) within the 14-day period.

Email: enilno.sdikrofhsilgneyllatotobfsctd-657d7c@aivlys

  1. Waiver of the Right to Cancel (Digital Content)

If you purchase digital content (e.g. pre-recorded lessons, downloadable materials) and request immediate access, you acknowledge that:

  • The service begins immediately; and
  • You lose your 14-day right to cancel once access has started.

You will be asked to confirm this at checkout before gaining access.

  1. Refunds Within the Cooling-Off Period

If you cancel within the 14-day period and:

  • You have not accessed the digital content, you will receive a full refund.
  • You have partially used the service (e.g. attended some live classes), we may deduct a proportionate amount for services already provided.

Refunds will be processed within 14 days of receiving your cancellation request and will be made using the original payment method.

  1. Subscription Cancellations

If you have purchased a recurring subscription:

  • You may cancel at any time via your account settings or by contacting us.
  • Cancellation will take effect at the end of your current billing period.
  • We do not provide refunds for unused time after the billing period has begun, unless required by law.

You remain responsible for payments due up to the cancellation date.

  1. Cancellation of Live Classes

By You

If you cancel a scheduled live class:

  • More than 48 hours before the session: full credit or rescheduling may be offered.
  • Less than 48 hours before the session: no refund may be provided unless there are exceptional circumstances.

Missed sessions without notice are non-refundable.

By Us

If we cancel a live class due to tutor illness, technical failure, or other unforeseen circumstances:

  • You will be offered a rescheduled session or
  • A full refund or account credit for that session.
  1. Faulty or Misdescribed Services

Under the Consumer Rights Act 2015:

You are entitled to a remedy if our services:

  • Are not provided with reasonable care and skill;
  • Are not as described; or
  • Are not fit for purpose.

Where applicable, we will:

  • Re-perform the service; or
  • Provide a price reduction or refund if the issue cannot be resolved.
  1. Exceptional Circumstances

We may, at our discretion, consider refunds in cases of:

  • Serious illness
  • Family emergencies
  • Technical access issues not caused by the user

Supporting evidence may be required.

  1. How to Request a Refund

To request a refund, please contact:

Totally English for Kids
Email: enilno.sdikrofhsilgneyllatotobfsctd-7cbf1e@aivlys


Include:

  • Parent/Guardian Name
  • Child’s Name
  • Order Number
  • Reason for cancellation

We aim to respond within 3–5 working days.

  1. Chargebacks and Payment Disputes

If you believe a payment has been made in error, please contact us first so we can resolve the issue promptly.

Unauthorised chargebacks may result in suspension of your account while the matter is investigated.

  1. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase will apply to that purchase.

Important Consumer Notice

Nothing in this policy affects your statutory rights under UK consumer law.

 

Sign Up
Login to Dashboard